My toothbrush is not charging or responding. What should I do?

Please follow the steps below to troubleshoot:

✅ Step 1: Check the Charger Specification

Make sure the power adapter you’re using has an output of 5V1A.

? Step 2: Clean the Contact Points

Use a damp paper towel to gently clean:

• The three gold contact points on the charging cable

• The bottom contact area of the toothbrush
  This helps ensure proper electrical contact.

? Step 3: Try Charging Again

• After cleaning, connect the toothbrush to a 5V1A power source, such as a USB port on your laptop.

• Allow it to charge fully (approx. 2 hours).

• Then try turning it on again.

✈️ Step 4: Check for Flight Mode

It’s possible that the toothbrush is in Flight Mode, which disables all functions.

To disable it:

• Press and hold the button for a few seconds until the indicator responds.

• Watch this video for a step-by-step guide:
  ▶️ How to exit Flight Mode (YouTube)

? Still not working?

Please send us the following so we can assist you further:

• A video showing the charging attempt and any indicator behavior

• A photo of the charger’s specifications

• Your order number

Once we receive this information, we’ll guide you through the next steps.

Thank you for your patience and cooperation.
We’re here to help!